Frontdesk24 Privacy Policy
Last Updated: 05/08/2025
1. Introduction
This Privacy Policy describes how PVOD SERVICES PRIVATE LIMITED and its affiliates
(collectively “PVOD SERVICES PRIVATE LIMITED, we, our, us”) collect, use, share, protect or
otherwise process your information/ personal data through our website https://frontdesk24.com/
(hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the
Platform without registering with us.We do not offer any product/service under this Platform outside
India and your personal data will primarily be stored and processed in India. By visiting this Platform,
providing your information or availing any product/service offered on the Platform, you expressly agree
to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable
service/product terms and conditions, and agree to be governed by the laws of India including but not
limited to the laws applicable to data protection and privacy. If you do not agree please do not use or
access our Platform.
Collection-We collect your personal data when you use our Platform, services or otherwise interact with
us during the course of our relationship.and related information provided from time to time. Some of the
information that we may collect includes but is not limited to personal data / information provided to us
during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile
number, email IDand/or any such information shared as proof of identity or address. Some of the
sensitive personal data may be collected with your consent, such as your bank account or credit or debit
card or other payment instrument information or biometric information such as your facial features or
physiological information (in order to enable use of certain features when opted for, available on the
Platform) etc all of the above being in accordance with applicable law(s) You always have the option to
not provide information, by choosing not to use a particular service or feature on the Platform. We may
track your behaviour, preferences, and other information that you choose to provide on our Platform.
This information is compiled and analysed on an aggregated basis. We will also collect your information
related to your transactions on Platform and such third-party business partner platforms. When such a
third-party business partner collects your personal data directly from you, you will be governed by their
privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or
the content of their privacy policies, and we request you to read their privacy policies prior to disclosing
any information. If you receive an email, a call from a person/association claiming to be PVOD
SERVICES PRIVATE LIMITED seeking any personal data like debit/credit card PIN, net-banking or
mobile banking password, we request you to never provide such information. If you have already
revealed such information, report it immediately to an appropriate law enforcement agency.
Usage- We use personal data to provide the services you request. To the extent we use your personal data
to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to
assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to
resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services,
and updates; customise your experience; detect and protect us against error, fraud and other criminal
activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as
otherwise described to you at the time of collection of information. You understand that your access to
these products/services may be affected in the event permission is not provided to us.
Sharing- We may share your personal data internally within our group entities, our other corporate
entities, and affiliates to provide you access to the services and products offered by them. These entities
and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may
disclose personal data to third parties such as sellers, business partners, third party service providers
including logistics partners, prepaid payment instrument issuers, third-party reward programs and other
payment opted by you. These disclosure may be required for us to provide you access to our services and
products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate
our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal
activities related to our services. We may disclose personal and sensitive personal data to government
agencies or other authorised law enforcement agencies if required to do so by law or in the good faith
belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal
process. We may disclose personal data to law enforcement offices, third party rights owners, or others in
the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy
Policy; respond to claims that an advertisement, posting or other content violates the rights of a third
party; or protect the rights, property or personal safety of our users or the general public.
Security Precautions- To protect your personal data from unauthorised access or disclosure, loss or
misuse we adopt reasonable security practices and procedures. Once your information is in our
possession or whenever you access your account information, we adhere to our security guidelines to
protect it against unauthorised access and offer the use of a secure server. However, the transmission of
information is not completely secure for reasons beyond our control. By using the Platform, the users
accept the security implications of data transmission over the internet and the World Wide Web which
cannot always be guaranteed as completely secure, and therefore, there would always remain certain
inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login
and password records for their account.
Data Deletion and Retention- You have an option to delete your account by visiting your profile and
settings on our Platform , this action would result in you losing all information related to your account.
You may also write to us at the contact information provided below to assist you with these requests. We
may in event of any pending grievance, claims, pending shipments or any other services we may refuse
or delay deletion of the account. Once the account is deleted, you will lose access to the account. We
retain your personal data information for a period no longer than is required for the purpose for which it
was collected or as required under any applicable law. However, we may retain data related to you if we
believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may
continue to retain your data in anonymised form for analytical and research purposes.
Your Rights- You may access, rectify, and update your personal data directly through the functionalities
provided on the Platform
Consent- By visiting our Platform or by providing your information, you consent to the collection, use,
storage, disclosure and otherwise processing of your information on the Platform in accordance with this
Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you
have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal data over the Platform or any partner platforms or establishments,
consent to us (including our other corporate entities, affiliates, lending partners, technology partners,
marketing channels, business partners and other third parties) to contact you through SMS, instant
messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option
to withdraw your consent that you have already provided by writing to the Grievance Officer at the
contact information provided below. Please mention “Withdrawal of consent for processing personal
data” in your subject line of your communication. We may verify such requests before acting on our
request. However, please note that your withdrawal of consent will not be retrospective and will be in
accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw
consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our
services for which we consider such information to be necessary.
Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may
update this Privacy Policy to reflect changes to our information practices. We may alert / notify you
about the significant changes to the Privacy Policy, in the manner as may be required under applicable
laws.
When you use our services, you are trusting us with your information. We understand this is a big responsibility, and we work hard to protect your data while giving you control over it.
This Privacy Policy explains:
What information we collect
Why we collect it
How we use and protect it
Your rights regarding your personal data
Frontdesk24 (“we”, “us”, or “our”) is the company that collects and processes personal data for the purposes described in this policy.
Personal Data means any information relating to an identified or identifiable person.
Customer means a business entity that uses Frontdesk24 to provide customer communication and support. SERVICES PRIVATE LIMITED seeking any personal data like debit/credit card PIN, net-banking or
mobile banking password, we request you to never provide such information. If you have already
revealed such information, report it immediately to an appropriate law enforcement agency.
2. What is Frontdesk24
Frontdesk24 is a virtual front desk platform that connects and communicates with customers via WhatsApp, phone, and web chat to improve customer service and support.
Our platform allows Customers to store, manage, and analyze customer messages, calls, and appointments in one place. We are committed to protecting all personal data, whether it is data we use for our own purposes or data we maintain on behalf of our Customers.
3. Information We Collect
3.1 Call and Communication Data
Call recordings and transcripts (with consent)
Voice patterns and speech data for AI training
Chat messages and email communications
Appointment scheduling information
3.2 Technical Information
IP addresses, browser type, and device information
Usage analytics and service performance data
Integration data from connected business systems
Log files and system diagnostics
3.3 Business Data
Company name and business contact details
3.4 Personal Identifiers
Name
Email address
Phone number / WhatsApp number (collected solely for communication between you and our customer support team)
Login and authentication credentials (e.g., OAuth tokens)
All data is stored securely on our servers at https://frontdesk24.com and used only to deliver and improve our services.
4. How We Use Your Information
4.1 Service Delivery
Provide AI receptionist and scheduling services
Process calls, messages, and appointments
Maintain and improve service quality
Provide customer support and technical assistance
4.2 AI Training and Improvement
Train and improve our AI algorithms
Enhance voice recognition and natural language processing
Develop new features and capabilities
Analyze usage patterns for service optimization
4.3 Business Operations
Process payments and manage billing
Send service notifications and updates
Comply with legal and regulatory requirements
Prevent fraud and ensure security
4.4 Marketing Communications
Send promotional emails and service updates (with consent)
Provide relevant product information
Conduct surveys and gather feedback
Analyze marketing effectiveness
5. Third-Party Services
We integrate with third-party platforms to enable our service, including:
WhatsApp Cloud API (for messaging)
Telephony providers (for phone calls)
Web chat integrations
Google Sign-In (optional authentication)
For details, please refer to the privacy policies of these third-party providers.
6. WhatsApp Cloud API
Messages sent through Frontdesk24’s WhatsApp integration are temporarily stored by the WhatsApp Cloud API for delivery and automatically deleted after 30 days.
7. Service Data
When providing our service, we process data on behalf of our Customers. Our Customers determine the type of data shared with us and how long it is stored. For details about how your data is handled, please contact the business using Frontdesk24 directly.
8. Disclosure of Personal Data
We do not sell or rent your personal data. We may share it only:
With trusted service providers who process data on our behalf
As required by law or legal process
To protect our rights, prevent fraud, or ensure safety
In connection with a merger, acquisition, or reorganization
9. Data Security
9.1 Security Measures
End-to-end encryption for all communications
Secure data centers with 24/7 monitoring
Regular security audits and penetration testing
Employee access controls and training
9.2 Data Protection Standards
SOC 2 Type II compliance
GDPR compliance for European users
HIPAA compliance for healthcare data
Industry-standard security protocols
10. Data Retention
Account information: Retained while account is active + 7 years
Call recordings: Retained for 12 months (unless longer retention requested)
Technical logs: Retained for 90 days for troubleshooting
Marketing data: Retained until consent is withdrawn
You may request deletion of your personal data at any time by contacting us. Some information may be retained for legal compliance or legitimate business purposes.
11. Your Rights
You may request to:
Access your data
Correct inaccuracies
Request deletion (“Right to Erasure”)
Restrict or object to processing
Withdraw consent at any time
For EU residents, you also have the right to data portability and to object to certain types of processing under GDPR.
12. Cookies and Website Data
Our website uses cookies to improve your browsing experience. You can manage cookies through your browser settings, but disabling them may affect service functionality.
13. Contact Information
For privacy-related questions or requests, please contact:
Frontdesk24 Privacy Team
📧 Email: hi@frontdesk24.com
📞 Phone: 9930549212