Frontdesk24.comTerms of Service
Effective Date: 05 -01-2026
1. Acceptance of Terms
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.
2. Description of Service
AI Receptionist Services Frontdesk24.com provides automated call handling, appointment scheduling, and customer service through artificial intelligence technology, including:
- 24/7 call answering and routing
- Automated appointment booking and management
- Customer inquiry handling
- Integration with business systems
Service Availability We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.
3. Account Registration and Security
Account Creation
- Provide accurate and complete information
- Maintain current contact and billing information
- Choose a secure password and keep it confidential
- Notify us immediately of any unauthorized access
Account Responsibility You are responsible for:
- All activities under your account
- Maintaining account security
- Compliance with these Terms
- Payment of all charges incurred
4. Acceptable Use Policy
Permitted Uses
- Legitimate business communication purposes
- Compliance with applicable laws and regulations
- Proper use of AI receptionist features
- Integration with authorized business systems
Prohibited Uses You may not use our Service for:
- Illegal activities or violation of laws
- Harassment, spam, or unwanted communications
- Fraud, phishing, or deceptive practices
- Violation of third-party rights
- Circumventing security measures
- Competing services or reverse engineering
5. Billing and Payment
Subscription Plans
- Monthly or annual billing cycles
- Automatic renewal unless cancelled
- Price changes with 30-day notice
- Pro-rated charges for plan upgrades
Payment Terms
- Payment due in advance
- Automatic billing to provided payment method
- Late fees may apply for overdue accounts
- Suspension of service for non-payment
Refund Policy
- 14-day free trial for new customers
- No refunds after trial period expires
- Pro-rated refunds for annual plans (at our discretion)
- Refunds processed within 30 days
6. Data and Privacy
Your Data
- You retain ownership of your business data
- We process data according to our Privacy Policy
- You grant us necessary rights to provide Service
- We implement appropriate security measures
Call Recordings
- Calls may be recorded for service delivery
- Recordings used for AI training and improvement
- You are responsible for obtaining necessary consents
- Recordings retained according to Privacy Policy
7. Intellectual Property
Our Rights
- Frontdesk24.com owns all Service intellectual property
- AI technology, algorithms, and improvements
- Trademarks, service marks, and branding
- Software, documentation, and materials
Your Rights
- Limited license to use Service as intended
- Right to your own business data and content
- No transfer of ownership rights
- License terminates upon service termination
8. Third-Party Integrations
Integration Services
- We provide integrations with third-party services
- Third-party terms and conditions apply
- We are not responsible for third-party service issues
- Integration availability subject to change
API Usage
- API access subject to rate limits
- Proper attribution required
- No unauthorized access or abuse
- API terms may be provided separately
9. Service Limitations and Disclaimers
Service Limitations
- AI technology has inherent limitations
- Service depends on third-party infrastructure
- Features may change or be discontinued
- Performance may vary based on usage
Disclaimers THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Our liability is limited to fees paid in the last 12 months
- We are not liable for indirect, incidental, or consequential damages
- We are not responsible for business losses or interruption
- Some jurisdictions may not allow these limitations
11. Indemnification
You agree to indemnify and hold us harmless from claims arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of applicable laws
- Infringement of third-party rights
12. Termination
Termination by You
- Cancel subscription anytime through account settings
- Cancellation effective at end of billing period
- Data export available for 30 days after cancellation
- No refunds for partial months
Termination by Us We may terminate your account for:
- Violation of these Terms
- Non-payment of fees
- Illegal or harmful activities
- Business reasons with 30-day notice
13. Dispute Resolution
Governing Law These Terms are governed by [Telangana/ India] law without regard to conflict of law principles.
Dispute Resolution Process
- Informal Resolution: Contact us first to resolve disputes
- Mediation: Non-binding mediation if informal resolution fails
- Arbitration: Binding arbitration for unresolved disputes
- Class Action Waiver: No class action lawsuits permitted
14. Modifications to Terms
We may modify these Terms by:
- Posting updated Terms on our website
- Providing email notification of material changes
- Requiring acceptance of new Terms for continued use
- Effective date specified in updated Terms
15. General Provisions
Entire Agreement These Terms constitute the entire agreement between you and Frontdesk24.com.
Severability If any provision is found unenforceable, the remaining provisions remain in effect.
Assignment We may assign these Terms; you may not assign without our consent.
Force Majeure We are not liable for delays due to circumstances beyond our control.
16. Refund Policy
In case of any refunds approved by company, it will take 7 days for the refund to be credited to your original payment method
Contact Information
Email: hi@frontdesk24.com
Phone: 9930549212